FAQs

Frequently Asked Questions.
Here are some common questions about Syntholix.

What is the turnaround time?

We ship all order within the same business day if the order is placed before 3PM eastern time. Default shipping option takes 1-5 business within Canada and 4-10 business days to the United States. International shipping takes 10-25 business days. Faster shipping options are also available at checkout.

Do you offer tracking number?

Once your order is shipped, you will automatically receive a tracking number. You will be able to track your shipment here. For international orders, default shipping option doesn’t include a tracking number. We strongly suggest you to choose the traceable option.

Where do you ship from?

All orders are shipped from Quebec province in Canada.

Do you ship worldwide?

Yes! No matter where you are from, you can order from Syntholix. We also have very affordable rates for all our international customers.

What payment methods are available?

We accept all major credit cards via stripe secured payment gateway. We also accept interac e-transfer payments (EMT) for Canadian customers.

Do you offer wholesale or bulk discounts?

Bulk discount deals are available directly for everyone here on our website. For greater discount on larger orders email us at sales@syntholix.com.

Still need help? Send us a note!

For any other questions, please write us at sales@syntholix.com